Support

Support

Support is always available to help with Lexington Themes purchases.
Whether it’s a missing receipt, a checkout issue, or a technical question, assistance is just a message away.

Email Support

  • Contact: michaelandreuzzavega@gmail.com
  • Response Time: Usually less than 24 hours on business days
  • Best For: Purchase questions, technical issues, bug reports

Discord (Full Access purchasers)

  • Who Has Access: Individual and Team Bundle customers
  • Link: Included in the bundle package
  • Best For: Quick questions, tips from other users, sharing customizations

Community benefits include:

  • Connecting with other designers and developers
  • Quick troubleshooting and peer support
  • Early previews of upcoming features
  • A space to suggest ideas and improvements

Getting the Best Help

To get the most effective support:

  1. Be Specific → describe exactly what you’re trying to achieve
  2. Include Context → mention your theme name, version, and setup
  3. Share Code or Screenshots → details make troubleshooting faster
  4. Check Documentation → many common solutions are already explained

Response Times

  • Email: 24–48 hours on business days
  • Discord: Community responses are often quicker for simple questions
  • Complex Issues: May require follow-up and extra time to resolve

Platform Transition

Note: Following Stripe’s acquisition of Lemon Squeezy, new purchases are processed through Polar.sh.

  • New Purchases: Managed via Polar.sh
  • Existing Customers: Lemon Squeezy purchases remain fully supported via the legacy dashboard

Feedback and Ideas

Feedback is always welcome and helps improve Lexington Themes.

Ways to share:

What’s considered:

  • How many users benefit
  • Technical feasibility
  • Long-term maintainability
  • Alignment with the overall theme philosophy

Staying Updated

  • Email: Update notifications
  • Discord: Real-time announcements
  • Changelog: Detailed notes with each release

Themes are maintained with regular updates, reviews alongside Astro/Tailwind releases, and improvements guided by community feedback.

As development is handled independently, some updates may take longer to be released, but every update is made with care and attention to detail.

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